Disabling Advanced Printing Features

Disabling Advanced Printing Features

If you click print and nothing happens, or if you notice that your print job is getting stuck in the print queue, we recommend disabling Advanced Printing Features.

The exact procedure may vary slightly by printer.  It is done on your local PC, and needs to be done using an account that has administrative rights on the PC.

  1. Go to Control Panel > View Devices and Printers
  2. Right-click the printer and select Printer properties
  3. Select the Advanced tab
Uncheck "Enable advanced printing features" (if it's greyed out that means you are either not logged in as a user with administrative rights or you do not have the drivers added to your machine)

    • Related Articles

    • Trouble Printing on your PC?

      If you click print and nothing happens, try Disabling Advanced Printing on your printer. You can also check to make sure that your Receiver has access to your printers. And finally, you can always contact our 24/7 support team for assistance.

    • MAC: Reports Printing Off Screen

      Quit out of any active apps whose windows you do not want to resize Head to System Preferences from the  Apple menu and choose “Displays” Choose the “Display” tab and check the “Scaled” box next to “Resolution” to reveal all screen resolutions ...

    • Black FOS Login Screen

      If you are experiencing this issue, please right-click on your Citrix Receiver icon: If you are having trouble locating this icon, it can be at the bottom of your windows screen within the ^ icon of your toolbar. Select Advanced Preferences and then ...

    • PC: Allow Citrix Receiver/Workspace access to your printer/drives

      By default, the Citrix client (Receiver) is allowed access to locally connected devices, like printers. But if these settings change it will affect your ability to print. Here's how to check (and correct) these settings. 1. Right click the Citrix ...

    • Citrix icons unresponsive

      The symptom is that icons in the Citrix browser window will appear unresponsive and applications will not launch. This issue may be introduced after your browser updates itself, or when you use a new browser for the first time. These are known issues ...