Support Articles
"There is no default printer currently selected"
You may receive the pop up error below when trying to print a report Solution: Login to the main menu and select the Admin tab Click the Report Setup icon. On the top you will see a button "Reset Crystal & Printers", click this Log out of FOS. On the ...
Setting up the Citrix Receiver
Updating and New Installs Uninstall any previous versions of Citrix Receiver or Workspace first. In a web browser, navigate to https://go.stellar.aero and log in with your credentials Select the Settings option in the top right and choose Account ...
Uploading Documents to the Data Directory
***PLEASE NOTE*** -The video does refer to the "D Drive" data folder. Some customers have a "U Drive" data folder. The process is exactly the same. Only the drive letters are different.
Uninstalling the Citrix Receiver for Windows
Receiver Clean-Up Utility The Receiver Clean-Up utility is designed to assist with the following scenarios: When errors occur during upgrade from an earlier version of Receiver or Online Plug-in When unexpected behavior or performance is experienced ...
Installing Receiver for Mac
To install Receiver for Mac 1. Open your browser to https://www.citrix.com/downloads/citrix-receiver/mac/receiver-for-mac-latest.htmlhttp://receiver.citrix.com/ **We recommend utilizing Citrix Receiver for MAC at this time. We also suggest ...
Adding Crystal Reports Files to FOS
FOS Mobile Logs Not Updating
If your crew member's logs have been sent from the mobile device, but FOS is not updating with the information. You may press the 'Update Flts' button on the interface manager to force an update. *note* Most commonly the FOS Updated status in Flt Leg ...
Receiver launches .ica but nothing occurs
You are able to log into the portal, but when you launch an application nothing occurs. Or Adobe will open up or just got to your browsers downloads. In these cases after trouble shooting security and verifying the receiver is installed you may need ...
FOS Email Alerts (Training, Crew Brief, New Trips, Checklists...)
Guide to setting up FOS Email alerts. Crew Training items: FOS will send individual training item emails to the crew member when the item is 30 days due. To activate the option open Company Data and select the Crew Training option in Email Alerts. ...
Disabling Advanced Printing Features
If you click print and nothing happens, or if you notice that your print job is getting stuck in the print queue, we recommend disabling Advanced Printing Features. The exact procedure may vary slightly by printer. It is done on your local PC, and ...
PC: Allow Citrix Receiver/Workspace access to your printer/drives
By default, the Citrix client (Receiver) is allowed access to locally connected devices, like printers. But if these settings change it will affect your ability to print. Here's how to check (and correct) these settings. 1. Right click the Citrix ...
Trouble Printing on your PC?
If you click print and nothing happens, try Disabling Advanced Printing on your printer. You can also check to make sure that your Receiver has access to your printers. And finally, you can always contact our 24/7 support team for assistance.
Citrix icons unresponsive
The symptom is that icons in the Citrix browser window will appear unresponsive and applications will not launch. This issue may be introduced after your browser updates itself, or when you use a new browser for the first time. These are known issues ...
How to clear a frozen session
After being disconnected from FOS users may encounter an unresponsive or stuck application when attempting to log back in. *Before using Task Manager (Windows PC) to end Citrix and related processes or rebooting your machine, follow the steps below ...
How to take a Screen Shot
Windows: Your keyboard should have a button labeled one of the following: Prnt Scrn, Print Screen, Prt Sc or some combination depending on the manufacturer. When this button is pressed your computer will capture everything on all screens and copy to ...
Sign out of ARINC FOS
To sign out of the ARINC FOS mobile application Navigate to the Settings page of the application by selecting the Settings button at the bottom of the window. Press the Sign Out link in the Application Settings section of the Settings page Select ...
Stellar Cloud: How to Login
1. If you have not done so already, download and install the latest version of the Citrix Workspace from https://www.citrix.com/downloads/workspace-app/ 2. Open your preferred web browser and enter https://go.stellar.aero into the address bar. 3. ...
Stellar Cloud: Pre-migration Testing
NOTE: These instructions are to be used to test your new Stellar Cloud environment in preparation for your scheduled migration. While Stellar undergoes great lengths to test your hosted applications are working as they should, we are not able to test ...
Stellar Cloud: Update URL in FOS Mobile
Flight Manager If using the Flight Manager iPad application, update the highlighted fields in the settings menu. The flightapps.com part of the Host URL needs to be updated to stellar.aero. The other parts of the URL need to remain the same. You must ...
Updating FOS Password for FOS Auto Login
To set up FOS Auto Login, the user is required to login to FOS and enter the username and password at least once for the password to set in the windows profile. This can be done by launching FOS and filling the fields of 'User ID' and 'Password'. If ...
MAC: Reports Printing Off Screen
Quit out of any active apps whose windows you do not want to resize Head to System Preferences from the Apple menu and choose “Displays” Choose the “Display” tab and check the “Scaled” box next to “Resolution” to reveal all screen resolutions ...
Citrix Workspace for MAC, Uninstallation instructions
If Workspace is installed, this is the process to uninstall Citrix Workspace for MAC: **Of Note. Do not install the app from the APP Store, this causes apps to automatically update and, in this case, this is not desired** 1) Citrix Workspace must be ...
Black FOS Login Screen
If you are experiencing this issue, please right-click on your Citrix Receiver icon: If you are having trouble locating this icon, it can be at the bottom of your windows screen within the ^ icon of your toolbar. Select Advanced Preferences and then ...
MAC: Trusting Comodo Certificate
**OF NOTE: It may be necessary to have in-house IT/Apple Genius/Apple Tech Support assist as security protocols which may/may not be enabled on your device can impact this error. Download the certificates attached to this article, there are two ...
Self Service Password Reset Enrollment
1) Go to this URL - https://foswebapps.stellar.aero/passwordreset/showLogin.cc or if you are using FOS for the first time, you will be forced to enroll when you click on the FOS app and then click "Enroll". 2) Sign in with your email address and ...
Azure SSO Setup Guide
1. Azure Portal, go to Azure Active Directory 2. On the left, click Enterprise Applications 3. On the All applications page, on the right hand side, click New application. 4. In the All Categories view of the gallery, on the top right, click on ...
Application Screen Flickers
After logging into the portal and launching FOS the application begins to flicker. Solution 1: 1. Adjusting the resolution settings of the local machines monitors. This can occur if using multiple monitors or connected to a docking station 2. While ...
Accessing FOS on iPad/iPhone
To access the main FOS application on your iPad follow the below instructions. Open the device app store and search for "Citrix Receiver'. Install the application onto your device. If you have not done so already you may need to create an account ...
FOS Emails - Sent but not received
Summary: Periodically, customers will have issues sending or receiving emails from FOS, when they appear to have been sent properly. Issue: [This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at ...
Office 365 - How to Bypass Spam Filtering
Microsoft / Office365 / Outlook / Live / Hotmail will sometimes add a warning message, like the following, on emails from your mailing list. [This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at ...
How to change your password
Reset Password Proceed to the Stellar Cloud Portal at go.stellar.aero Click the "Forgot Password" link under the Log On button Enter your user name (user name is your full email address) If utilizing the email link option, please wait for an ...
Password Enrollment Spinning Icon
When enrolling in password reset for Stellar Cloud, the login page may display a never-ending loading icon. If this happens, select the icon in the address bar and press the "Load Unsafe Script" link to allow the page to fully load.